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Customer Care

SHIPPING

SHIPPING TIMELINE
We make every effort to ship your product the same day as you order, or the next business day. However, we do not ship on Standard U.S. Holidays - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (2-days - Thursday and Friday), Christmas Eve or Christmas Day.

SHIPPING METHODS
For United States shipments, we currently use USPS (United States Postal Service).  However, we have found that shipment using this method is usually much faster - our usual shipping door-to-door averages 2 to 7 business days.

SHIPPING COSTS
Orders $50+ = FREE SHIPPING
Standard Ground Shipping = $6.95
Second Day Shipping = $19.00
Next Day Shipping = $40.00

SALES TAX
Sales tax will be collected on all orders in states where applicable at the designated rate.


RETURNS & EXCHANGES

RETURN POLICY
We're committed to making sure you ae in love with your earthtoskinbeauty.com purchase! If you're not absolutely satisfied, please contact us immediately and we will discuss options to make it right on a case by case basis. Your return process must be initiated within 14 days of receiving your purchase in order to be eligible for a refund, exchange or gift card credit. If you feel your circumstances are exceptional and you are now outside of this policy, please email support earthtoskin@commerce12.com

If we have authorized a return, please allow 7-10 business days for your refund to process. All refunds will be issued to the original payment method. We apologize for any inconvenience, but we cannot change the payment method for any refund. Additionally, original shipping fees will not be refunded.

FINAL SALE
Hand sanitizers are not eligible for return and are final sale.
If your return box contains hand sanitizer, you will not be refunded or credited any value for them.

FURTHER QUESTIONS?
Please contact us at: earthtoskin@commerce12.com

We're here to help!


PRIVACY POLICY

This privacy Policy describes how we collect and use your information and gives you choices as to how we use it.
We suggest that you review this Privacy Policy periodically as we may update it from time to time.

WHAT KIND OF INFORMATION DOES EARTH TO SKIN COLLECT?
We collect information, such a name, e-mail and postal addresses when you save your info with us online, or participate in a contest, promotion or survey.

HOW DOES EARTH TO SKIN USE MY INFORMATION
When you sign up for our newsletter, we will use your e-mail and postal address to send you information about our product, services, contests, and promotions and to help us learn more about your shopping preferences. If you participate in a contest or promotion (online, over the phone or at a retail store), we may use your personal information to send you e-mails, postal mail, or telephone (including text messages) regarding our products, services, contests and promotions. You always have the choice not to receive marketing information or calls. In addition, we may use information about you and you product interests and purchases from us and our affiliates to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings.

HOW DO I EXERCISE MY CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATIONS?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your shopping experience, please let us know by sending us an email at earthtoskin@commerce12.com. Please be sure to include your name and address from our promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 4 weeks to process your postal mail request, during which period you may continue to receive communications from Earth to Skin.

CHANGES TO THIS PRIVACY POLICY STATEMENT
From time to time, we may use the information you provide us for new, unanticipated uses not previously addressed in our Privacy Policy. If there is a material change in the manner we use data that we collect, we will update this Privacy Policy to reflect these changes. You should check our website periodically for more information on how we use the data we collect.

WHAT ABOUT LINKS TO OTHER WEBSITES AND SERVICES?
The earthtoskinbeauty.com website may contain links to other sites. Earth to Skin does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. Earth to Skin is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.

CONTACT US
Feel free to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns.
Please note: When you contact us, please provide your name and address exactly as it appears on correspondence you have received from us.

BY POSTAL MAIL:
Earth to Skin
earthtoskinbeauty.com
65 Challenger Road Suite 130
Ridgefield Park, NJ 07660

BY EMAIL:
earthtoskin@commerce12.com


TERMS & CONDITIONS

CAN I COPY ANYTHING FROM THE SITE?
By law, the material displayed on the site may not be downloaded for anything other than non-commercial and personal use, and then only if copyright and other proprietary notices contained on the materials are retained.
All images on EarthToSkinBeauty.com are readily available in various places on the internet and believed to be in public domain. Images posted are believed to be posted within our rights according to the US Copyright Fair Use Act.
If you believe that any content appearing on EarthToSkinBeauty.com infringes on your copyright, please let us know and the infringing material will be removed as soon as possible.

AND...LAST BUT NOT LEAST...
By accessing and using this site, you submit to the jurisdiction of the Federal District Court for the District Court of New Jersey and accept all terms and conditions without limitation or qualification. Everything on this site is copyrighted unless otherwise noted, and may not be used without the written permission of EarthToSkinBeauty.com. Images of people, places, buttons and items displayed on the site are either the property of, or used with permission by, EarthToSkinBeauty.com. The use of these images is prohibited unless specifically permitted by EarthToSkinBeauty.com. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. In addition, archiving, redistribution, re-publication or derivation of any information contained or downloaded from this site, in any medium, including but not limited to electronic, CD-ROM, or database, or publication in print, requires the written consent of EarthToSkinBeauty.com. The trademarks, the logo and all the published names displayed on the site are the property of EarthToSkinBeauty.com. Nothing contained on the site should be construed as granting any license or right to use any trademarks displayed on the site without the written permission of its owners. Use of the trademarks or other materials displayed on the site is completely prohibited.

Thank you for visiting EarthToSkinBeauty.com