Customer Service


NOTE: We cannot ship to PO Boxes. We can only deliver to physical addresses, no PO Boxes or APO's.

CUSTOMS DUTIES AND OTHER FEES Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. Any abandoned packages are at the responsibility of the customer. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.


We make every effort to ship your product the same day as you order, or the next business day. However, we do not ship on Standard U.S. Holidays - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (2-Days - Thursday and Friday), Christmas Eve, or Christmas Day.

If you are ordering with expedited shipping, please do keep in mind that it will take one business day from Monday - Friday to process the order for shipment. We apologize for any delay, but want to be very clear that all orders will need this time to be processed appropriately.